Labidental
Platform Capabilities & User Guide

Everything Labidental does

The complete digital operating system for the modern dental laboratory — desktop, cloud, mobile, and AI, working as one.

Edition · 2026For laboratory owners & directorsBy SonniTech Solutions LLC

One platform for the entire laboratory

Labidental connects every part of your dental laboratory — from the moment a dentist submits a case to the day it is delivered and paid. Instead of juggling paper work-authorizations, spreadsheets, WhatsApp messages and separate billing tools, your team works inside a single, connected system where everyone sees the same, up-to-date information.

It runs where your work happens: a fast Windows desktop application on the lab floor, a secure cloud portal for your back office and your client clinics, a mobile app for pickups and deliveries, and an AI phone assistant that answers calls for you. Each piece is useful on its own — together they form the operating system for your business.

4
Connected apps: desktop, cloud, mobile & AI
2
Languages built in — English & Spanish
16
Modules covering the full lab workflow
24/7
Cloud access & AI call answering

How it fits together

Four surfaces, one source of truth

Every app reads and writes to the same secure record, so a status change on the lab floor is instantly visible to the office, the driver, and the dentist.

Desktop application · the lab floor

Installed on Windows, built for speed. Your technicians manage cases, move work through production, and watch the live status board. Works even with a weak connection and syncs automatically.

Cloud portal · your back office

Reachable from any browser. Billing, inventory, analytics, notifications and settings live here — available to you and your managers wherever you are.

Mobile app · out in the field

A phone app for drivers and staff to run pickups and deliveries, scan barcodes, and follow their route — no app-store install required.

Client & AI channels · your front door

Dentists submit and track their cases in their own portal, while the AI phone assistant answers routine calls day and night.

Module index

What's inside

Sixteen modules, grouped by the part of your business they serve. Every module listed here is live and in daily use.

The modules in detail

Everything Labidental does

Part 1 · Core Platform

M01Live

Desktop Application

The command center your technicians use on the lab floor, installed on Windows.

  • Fast, native experience built for a busy production environment — open cases, update status, and move on without waiting on a web page.
  • Works offline-first. The app keeps running during a spotty connection and syncs automatically with the cloud as soon as it's back.
  • Automatic updates. New features and fixes install themselves — every workstation stays on the latest version with nothing for you to manage.
  • Secure sign-in tied to your laboratory account and each user's role.

Used byTechnicians, production leads, lab owner

M02Live

Case Management

The heart of the platform — every job the lab receives, tracked from submission to delivery.

  • Automatic case numbers unique to each clinic (e.g. IDL-0001), so a job is easy to reference on the phone or on the box.
  • Full case detail in one place: clinic, patient reference, job type, materials, shade, teeth involved, priority and due dates.
  • Priority levels — Normal, Urgent and Express — so rush work is never missed.
  • Clear status at every stage, shared instantly with the office, the driver and the dentist.

Used byThe whole lab

M03Live

Live Status Board

A big-picture view of the entire floor, redesigned for clarity at a glance.

  • See every active case and exactly which stage it's in, updating in real time.
  • Spot bottlenecks and rush jobs immediately instead of hunting through folders or asking around.
  • Designed to be readable across the room — ideal on a wall display in the lab.

Used byProduction leads, lab owner

Part 2 · For Your Client Clinics

M04Live

Clinic Portal

A branded, self-service portal where the dentists you serve submit and follow their cases.

  • Dentists submit cases themselves, 24/7 — no phone tag, no lost paper slips.
  • Each clinic sees only its own cases and their live status, reducing “where's my case?” calls.
  • You approve who connects. A clinic is linked to your lab only after you accept the request.
  • Fully bilingual so each clinic works in English or Spanish.

Used byClient dental offices

M05Live

Digital Work Authorization

A complete, structured prescription for every case — replacing the paper Rx.

  • Captures everything the technician needs: patient reference, age and sex, job type, shade / mould, teeth involved, and material (gold, chrome, base).
  • Key dates up front — promised date and try-in date — so scheduling is clear from the start.
  • Digital or physical — the clinic marks whether a physical pickup is needed or the case is fully digital.
  • No more illegible handwriting or missing information holding up production.

Used byClient offices, technicians

M06Live

Case Approvals

A clean back-and-forth for try-ins and stage sign-offs with the dentist.

  • Send a stage for approval, and the dentist reviews it in their portal.
  • The dentist approves or returns it with a comment, and the case flows straight back to the lab for the next step.
  • A documented trail of what was approved and when — fewer disputes, clearer accountability.

Used byDentists, technicians

M07Live

Digital Case Intake

A single inbox that collects incoming digital scans and files from any source.

  • Universal intake — scans and files can arrive from an intraoral scanner, an email, or an automation, and land in one Digital Inbox.
  • Cases start digital, ready for the technician, with no manual downloading and filing.
  • Secure file storage so large scan files are kept safely and retrieved on demand.
  • Vendor-neutral — you're not locked to a single scanner brand.

Used byDigital department, technicians

Part 3 · Production & Materials

M08Live

Production Workflow

Move each case through the stages of your lab in an orderly, visible way.

  • Track work stage by stage so nothing stalls silently on a bench.
  • Everyone sees the same current stage, from the technician to the front office.
  • Status changes ripple outward — updating a case here can notify the clinic and update the driver's list automatically.

Used byTechnicians, production leads

M09Live

Inventory

Keep an eye on the materials and supplies your production depends on.

  • Track materials and stock in one place instead of a spreadsheet.
  • Know what you have so production isn't halted by a surprise shortage.
  • Available per-lab and switched on as part of your plan.

Used byPurchasing, production leads

Part 4 · Billing & Payments

M10Live

Billing & Invoicing

Turn completed work into invoices without leaving the platform.

  • Create invoices tied to the cases you've delivered.
  • Keep billing and production together, so what you did and what you charged never drift apart.
  • Bilingual documents for English- and Spanish-speaking clients.

Used byFront office, lab owner

M11Live

Card Payments · Square

Let clinics pay an invoice by card online — with the money going straight to your lab.

  • Connect your own Square account in a few clicks. Payments land in your account, not an intermediary.
  • Send a secure payment link for any invoice; the clinic pays online with a card.
  • Invoices mark themselves paid automatically the moment payment clears — no manual reconciliation.
  • Your payment credentials are encrypted and never shared between labs.

Used byFront office, client clinics

M12Live

Notifications

Keep the right people informed the moment something important happens.

  • In-app alerts for key events — a new case arrives, a case is ready, a case is delivered.
  • Real email notifications, branded and bilingual, delivered to your inbox.
  • You choose what to receive. Email alerts are opt-in per event, so no one is buried in noise.

Used byLab owner, front office

Part 5 · Field Operations

M13Live

Mobile Pickup & Delivery

A phone app that runs your couriers' day — pickups, deliveries and routing.

  • Installs straight from a link (a modern web app) — no app-store approval or download needed.
  • Barcode scanning to check cases in and out quickly and accurately.
  • Pickup & delivery lists with routing so drivers know where to go and in what order.
  • Multiple drivers, each signing in as their own user.

Used byDrivers, couriers, dispatch

Part 6 · Intelligence

M14Live

Analytics & Reporting

Turn the day-to-day activity of the lab into numbers you can act on.

  • See your metrics and trends instead of guessing.
  • Understand volume and flow across your cases and clinics.
  • Available per-lab and switched on as part of your plan.

Used byLab owner, managers

M15Live

AI Phone Assistant

A voice assistant that answers your lab's phone, day and night.

  • Answers routine calls 24/7 so no client is left waiting or sent to voicemail.
  • Configured from your portal, with the behavior tuned to your lab.
  • Every call is logged, so you have a record of what was asked and handled.

Used byClient clinics, front office

Part 7 · Platform & Trust

M16Live

Security, Roles & Access

The controls that keep your data private, correct, and in the right hands.

  • Roles & permissions — give each team member access to exactly what they need, and nothing more.
  • Audit log — a record of important actions, so you always know who did what and when.
  • Strong encryption protects sensitive credentials, unique to each laboratory.
  • Per-lab configuration — features are switched on for your account so the platform fits how you work.
  • Built-in bilingual support (English & Spanish) across every surface.

Used byLab owner, administrators

A day in the life

How a case moves through Labidental

The same record follows the case the whole way — every hand-off is automatic.

  1. 1

    The dentist submits

    A clinic creates the case in their portal — or sends a digital scan straight into your inbox — with a complete work authorization. It's given its own case number automatically.

  2. 2

    The lab receives it

    Your team is notified in-app and by email. The case appears on the desktop app and the live status board, ready to schedule.

  3. 3

    Pickup, if needed

    If a physical impression is required, it drops onto a driver's pickup list in the mobile app, scanned in by barcode.

  4. 4

    Production

    Technicians move the case through each stage. If a try-in is needed, it's sent to the dentist for approval and flows right back.

  5. 5

    Ready & delivered

    When the case is ready, the clinic is notified and it's added to a delivery route. Marking it delivered updates everyone at once.

  6. 6

    Billed & paid

    An invoice is created for the delivered work, and the clinic can pay it by card online. It marks itself paid automatically.

About the makers

Designed & developed by SonniTech Solutions LLC

Labidental is built and maintained by SonniTech Solutions LLC — a software company dedicated to giving dental laboratories technology that is genuinely modern, reliable, and a pleasure to use. Every module in this guide is live today and improving continuously, with new capabilities delivered automatically to your team.

We'd be glad to walk you through the platform and set it up around the way your laboratory already works.

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